JACOB
Tax included. Shipping calculated at checkout
30 DAYS SATISFACTION GUARANTEE
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you can return it within 30 days of receiving your order for a full refund.
Here's how it works:
- Lodge a return via our return portal within 30 days of receiving your order to initiate the return process.
- Return the item(s) in their original condition and packaging, along with any accessories or documentation included.
- Once we receive the returned item(s), we will process your refund or exchange promptly.
Please note:
- Return portal is only available in Australia. All International returns, please read our return policy for further instructions.
- Shipping fees for returns are the responsibility of the customer. We will deduct a AUD $10.00 shipping charge from the total refund amount unless the return is due to a defect or error on our part.
- Refunds will be issued using the original payment method.
- Items must be returned in their original condition to qualify for a refund.
Our goal is your satisfaction, and we strive to make the return process as hassle-free as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
SHIPPING & DELIVERY
*FREE WORLDWIDE SHIPPING THIS CHRISTMAS HOLIDAY*
CHRISTMAS CUT OFF:
- December 18th, 2024 (NSW, VIC, QLD, TAS)
- December 16th, 2024 (WA, NT, SA)
- December 16th, 2024 (International Order via DHL Standard Shipping)
Please note: Date stated are estimated dates that will likely result in your order to be delievered before Christmas Day. We unfortunately do not have control over courier processing times that could result in potential delays.
DOMESTIC SHIPPING
- Free standard shipping on Australia order
- 3-5 business day delivery within metropolitan NSW
EXPRESS SHIPPING AVAILABLE
- Express shipping $10.00 flat
- E-parcel is fully trackable once shipped
- 1-2 business day delivery within metropolitan NSW
INTERNATIONAL SHIPPING
New Zealand
- Free standard shipping on orders AUD$200 and over
- AUD$15.00 flat rate shipping for orders under AUD$200 (6-10 days)
REST OF THE WORLD (via DHL Standard Shipping)
- Free standard shipping on orders AUD$200 and over
- AUD$15.00 flat rate shipping for orders under AUD$200 (6-10 days)
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